Summary
If you want to stop being billed, you need to cancel your subscription in the Stripe Billing Portal. We can’t cancel it for you.
Cancel your subscription in the Billing Portal
Step 1: Open the Billing page
Click the Alphana logo in the top-left.
Click your profile email address (this opens the dropdown menu).
Click Billing.
Shortcut: Open Billing directly here
Step 2: Open the Stripe Billing Portal
In Billing, click the Billing Portal tab.
Click Open Billing Portal.
This opens your billing portal in Stripe.
Step 3: Cancel in Stripe
In the Stripe Billing Portal, cancel your subscription.
Once you cancel, you will stop being billed going forward.
FAQ
Can Alphana cancel my subscription for me?
No. For security reasons, we can’t cancel subscriptions on your behalf. You must cancel through the Stripe Billing Portal.
When will I stop getting billed?
After you cancel in the Stripe Billing Portal, you will not be billed again going forward.
Do I need to delete my account to stop billing?
No. Cancelling your subscription is what stops billing. You can keep your account without being billed.
I can’t find the Billing Portal button. What should I do?
First, double-check these steps:
Click the Alphana logo (top-left)
Click your profile email address
Click Billing
Click the Billing Portal tab
Look for the Open Billing Portal button
Shortcut: Open Billing directly here
If you still don’t see it, there are two common reasons:
You’re logged into a different account than the one that has the subscription
You purchased Alphana through AppSumo (lifetime), which has no subscription and no Billing Portal button
If you’ve confirmed the steps above and it still isn’t showing, open the in-app support chat and select Talk to a human.
Important: before you message us, please take a screenshot of your Billing page and include it in your message so we can see what you’re seeing.